(619) 281-6791
4.9 stars | 121 reviews
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4.9 stars | 121 reviews
Frequently Asked Questions
Carrillo's Auto Body Shop|3074 Adams Avenue, San Diego, CA 92116|(619) 281-6791

Insurance Questions

Where do I get a claim number?

Your insurance company will issue you a claim number when you report the accident. If you aren’t sure what your claim number is, please contact your insurance company.

What is a Direct Repair Shop?

A Direct Repair Shop is an auto body shop that works with your insurance company. These shops are also known as preferred shops, and your insurance company may recommend them for your repairs.

Shops must meet certain requirements to become preferred, which include staffing certified technicians, using specific equipment, and having a record of satisfied customers. Preferred shops can typically turn around your repairs faster than other shops, because the estimates, part orders, and repairs can be done without waiting for approval from your insurance adjuster.

Do I have to pay a deductible?

Your deductible is determined by your insurance policy. If you have questions about your policy, please call your insurance company. We are unable to answer questions about your specific policy.

Many standard collisions involve a deductible that will have to be paid, regardless of who’s at fault. If you have broad collision coverage and you were not at fault, your insurance company may waive the deductible. Please reach out to your insurance company.

Who do I pay my deductible to?

If your deductible is not waived, it will be your responsibility to pay us when you pick up your vehicle.

What if the estimates for the damages cost more than the estimate provided by the insurance companies?

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Do I have to take my car to the shop that my insurance company tells me to?

No. You can take your car to any auto body shop for repairs, even after your insurance company gives you an estimate. California has an anti-steering law that makes it illegal for insurance companies to mandate repairs at a specific shop.

Do I have to get two different estimates?

It is not necessary for you to get two different estimates. All estimates have to be approved by your insurance. Getting two estimates is often just a courtesy for the driver who is at fault and who wishes to pay out of pocket.

Auto Body Questions

When is Carrillo's Auto Body Shop open for business?

We are open Monday through Friday, 8:00 a.m. to 5:30 p.m., and Saturday, 9:00 a.m. to 1:00 p.m.

Can I get a ride home when I drop my car off?

We offer rides for customers after they drop off their cars. Our team wants you to have a positive experience with us!

How can I get a rental car?

If your insurance policy includes a rental car, then we can help you find a rental. Carrillo's Auto Body Shop works with Enterprise Rent-A-Car and offers free rental car pickup at either of our two locations. To make sure that your policy includes a rental car, contact your insurance company.

Can I wash my car after the repairs are done?

Yes, after the first 30 days.

Repair Questions

Will parts be ordered before I drop my vehicle off for repair?

Yes. To ensure that our repair timelines are as fast as possible, we order parts for your vehicle a few days before you drop off your car.

If my car's frame is damaged, is it considered to be a "total loss"?

No. For a car to be considered a total loss, the cost of repairs must be higher than the value of the car. If your car frame is damaged, we may be able to repair it to its original factory specifications. Our team uses state-of-the-art laser measuring systems to restore your frame. If needed, we can remove a damaged section of your frame and replace it.

Can you match the paint color?

Absolutely. Many modern car finishes include multiple layers of paint, but we have advanced paint matching technology that can find the original factory color codes for complete paint restoration. Our team ensures that our paint matches your original color.

Can I get other service work done on my car while it's in the body shop?

Yes. If you would like to get extra work done on your car, let your Carrillo's Auto Body Shop advisor know. We can make the necessary arrangements to get it done.

How long will my repairs take?

The timeline for repairs varies. Your Carrillo's Auto Body Shop advisor will give you a specific time frame when you receive your estimate. Typically, drivable cars that were scheduled to be delivered on Monday can be delivered on Friday. To verify your time frame, please speak to your advisor.

What are "betterment charges"?

Betterment charges refer to worn-out parts that needed to be replaced during repairs. This can include tires, batteries, suspension parts, and more. Betterment charges are determined by the insurance company and are pro-rated based on vehicle mileage.

Car Care Questions

Car Washing Don'ts

  • Do not go to a commercial car wash, because still brushes or sponges could damage your car’s finish and surface.
  • Do not "dry wipe" your car, as it can scratch the finish.
  • Avoid driving on gravel roads to prevent chipping, especially during the first 30 days after auto paint repair.
  • Avoid parking under trees and utility lines, where birds may congregate and may leave droppings.
  • Do not spill gasoline, oil, antifreeze, transmission fluid, or windshield solvent on your new finish.
  • Do not scrape ice or snow from the surface of your car, as you may remove paint from your car.
  • For the first 90 days after a new paint job, don't buff or polish your car. This will help your finish dry and harden.

Car Washing Do's

  • Wash your car by hand with cool water, using very mild car wash solution.
  • Always use a soft cloth or sponge.
  • Always use clean, fresh water.
  • Wash your car in the shade, away from sunlight.

Contact Us

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4.9 stars | 121 reviews
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